Privacy Policy

This Privacy Policy describes how OpenHauz ("OpenHauz," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our websites, mobile experiences, and related services (collectively, the "Service"). By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

This Policy supplements our Terms of Service.

1. Information we collect

1.1 You provide to us

• Account and profile: name, email address, phone number (if provided), password or authentication credentials, profile details, and avatar or other photos you upload.
• Verification: information you provide when we verify your identity or account (for example, one-time codes sent to your email or phone).
• Listings and events: property descriptions, photos, open house details, availability, and related content you submit as a seller, agent, or host.
• RSVPs and engagement: sign-ups for open houses or events and related preferences.
• Communications: messages you send through in-product messaging, contact or support forms, and correspondence with us (including "contact us" or "sell with an agent" requests where available).
• Payment information: if we offer paid features, payment details are processed by our payment partners; we typically receive limited billing metadata rather than full card numbers.

1.2 Collected automatically

• Device and log data: IP address, browser type, device identifiers, general location derived from IP, dates and times of access, pages viewed, and referring URLs.
• Cookies and similar technologies: we and our service providers may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure the Service, and understand how the Service is used.
• Notifications: if you enable push notifications, we may collect a device token or comparable identifier to deliver notifications.

2. How we use information

We use information to:

• Provide, operate, maintain, and improve the Service
• Create and manage accounts, authenticate users, and send security and transactional messages
• Show listings, open houses, recommendations, and saved items; process RSVPs; and facilitate messaging between users
• Send notifications (in-app, email, or push) about activity, events, or account matters, and marketing where permitted and in line with your choices
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service
• Analyze usage in aggregate or de-identified form to improve the product

3. U.S.-only platform

OpenHauz is a United States-based platform and is intended for users in the United States only.

4. How we share information

We do not sell your personal information in the conventional sense. We may share information as follows:

• Other users: profile and listing content may be visible as part of the Service (for example, to buyers, sellers, agents, or attendees), according to product behavior and your settings.
• Service providers: vendors who assist us with hosting, storage, email delivery, analytics, security, customer support, and similar functions, bound by contractual obligations.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
• Legal and safety: when we believe disclosure is required by law, legal process, or government request, or to protect rights, safety, and security.
• With your direction: when you ask us to share information or integrate with a third-party service you choose.

5. Retention

We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce our agreements. When you close your account, we delete or de-identify personal information subject to legal retention needs (for example, security logs or financial records).

6. Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure; we encourage strong passwords and safeguarding your devices.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information; object to or restrict certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority.

California residents: Under the California Consumer Privacy Act as amended ("CCPA"), you may have the right to know, delete, and correct personal information, and to opt out of certain sharing that qualifies as "sale" or "sharing" for cross-context behavioral advertising under California law. We describe categories of data we collect in Section 1. To exercise rights, contact us at hello@openhauz.com. We will not discriminate against you for exercising these rights.

Account deletion: you may delete your account through in-product settings as described on our account deletion page (Profile → Settings → Delete Account).

8. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information. If you believe we have collected information from a child, contact us and we will take appropriate steps to delete it.

9. Cookies

You can control cookies through your browser settings. Blocking certain cookies may affect sign-in or features. Essential cookies are needed for core functionality and security.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the "Last updated" date. For material changes, we will provide additional notice as required by law.

11. Contact us

OpenHauz — Privacy inquiries: hello@openhauz.com.